Legal notice

Seller
OHIRA LLC

Responsible Representative
Yume Ohira

Address
OHIRA LLC, 1-1 Chitosedai, Setagaya-ku, Tokyo 157-0071, Japan

Phone Number
090-9976-5299
※We are currently not accepting inquiries by phone. Please feel free to contact us via the inquiry form on our website or by email at the address below.

Email Address
hello@oriibag.com

Customer Support Hours
Monday–Friday, 10:00 AM–5:00 PM (excluding weekends, public holidays, and the year-end/New Year holiday period)

Product Prices
Prices are as displayed on each product page and include applicable taxes.

Shipping Fees
Shipping fees vary depending on the destination country or region and the shipping method selected. The applicable shipping fee will be displayed at checkout.

Additional Charges (Other Than Product Price)
There are no additional charges other than those stated above.

Delivery Period
Orders are normally shipped within 3–5 business days after the order has been confirmed. Delivery times after shipment vary depending on the destination and shipping method.

Payment Methods and Timing
We accept credit cards, Shop Pay, and other payment methods available on our store. Payment is processed at the time the order is placed.

Return Period
Returns are accepted only if you contact us within 14 days of receiving your order.

Refund Policy
Refunds will be issued after the returned item has been inspected and confirmed to meet our return conditions. For returns due to customer preference, the original shipping fee and return shipping costs are non-refundable. In the case of defective products or incorrect deliveries, a full refund will be provided.

Return Shipping Policy
Return shipping costs for returns due to customer preference are the responsibility of the customer. In the case of defective products or incorrect deliveries, we will cover the return shipping costs.